Call Us
Today!
704-293-9558

The choice is simple… choose the best Choose the Elite!

logo logo logo Previously Awarded:
2008, 2009 2010,
2011, 2012, 2013 & 2014

FAQ

Q. Why should I use a professional garage door dealer/installer?

A. For most people the installation of a garage door is not a do-it-yourself job. A garage door is the largest moving object in your home and because of the large number of small parts, installation of a garage door is highly technical. Connecting the springs can be particularly dangerous and proper installation is critical to the performance of your door.

Professional garage door dealer/installers can typically install a door in a few hours and are careful to make sure safety requirements are met. Installations by most homeowners typically span several days, cause a great deal of frustration and usually isn’t the worth the trouble. In addition, incorrect installation can void certain warranties, so we recommend a professional handle the job for you. One of the other services a professional garage door dealer/installer can provide is the disposal of your old door, if you are replacing a door.

Q. Is 25 gauge steel thicker than 24 gauge steel?

A. No. When comparing strengths of steel, remember, the lower the gauge number, the thicker (and stronger) the steel.

Q. Why should I choose an insulated door if my garage is not insulated?

A. A garage door opening is very large. Insulated doors will help to reduce the transfer of heat or cold air into your garage. This is important for a number of reasons:
1) If your garage is attached to your home, air in the garage can travel through the doorway to your living area.
2) If you use your garage as a workshop, your comfort will be a top priority.
3) If your garage is below another room in your home, air can travel through the ceiling of the garage into the floor of the room above. An insulated door will keep temperatures in the garage fairly stable to reduce the temperature fluctuation in the room above.
4) An insulated door is generally quieter and has a more attractive interior than a non-insulated door.

Q. What are the benefits of a steel door versus a wood door?

A. Steel doors require less maintenance than a wood door. Our steel doors are pre-painted with a factory-applied baked-on coating. Manufacturers recommends an annual cleaning of the exterior of the door with a common household detergent and warm water at least one time per year. Wood doors, unless ordered with a factory finish, are unfinished and need to be primed and painted or stained on all six sides of the door upon delivery. Amarr recommends visual inspection of the paint or stain finish on wood doors one time per year to confirm if another finish application is necessary.

Q. What is required for installing an electric operator?

A. In the event that an electric opener is installed, the top section of the garage must be reinforced with a strut or angle iron spanning the length of the top section. You will also need a receptacle within 4 to 6 feet of the opener (depending on model). Use of an extension cord is a violation of the electrical code and highly discouraged.

Q. I have a one-piece door now. Can I replace it with a sectional door?

A. Yes. we can install a sectional door for you by installing track and springs to accommodate a sectional door. Depending on the construction of your garage, other modifications might be necessary. We can evaluate the job prior to installation, so that any required modifications can be performed.

Q. I'd like to purchase an steel door, but need a color other than those you offer. Can I paint the door once it's installed?

A. Yes. Oursteel doors are pre-painted with a factory-applied baked-on coating that is suitable to be repainted. Our doors will accept a wide variety of commercially available latex exterior paints, when applied in accordance with the paint manufacturer's recommendations. Do not use oil-based paints. We strongly recommend using the highest quality paint available.

Q. Are special size doors available? I have a custom-built garage that features an unusual size door.

A. Yes. We offer residential doors in widths between 6' and 20' in two inch increments and in heights between 6'6" and 12'.*
*Not all door models are available in this range of widths.

Q. My garage has very little space (headroom) above the door. What is the minimum headroom required to operate a sectional door?

A. Standard headroom applications require 12" to 18" of space between the bottom of the opening header and the unobstructed ceiling. However, We specialize in custom-built applications. A variety of special track options are available and make it possible for many unusual garages to be fitted with doors. By using low-headroom track, it is possible to install a door in an area that has as little as 6 1/2" of headroom.

Other special track applications include:
1) Vertical lift track, for use in situations where the ceiling is extremely high and the garage door has room to lift straight up.
2) Follow-the-roofline track, which is used when the ceiling of the garage is pitched at the angle of the roof, making it desirable for the door to follow the same angle, thus providing additional overhead room.
3) Hi-lift track, which is used when the ceiling is unusually high, but the door must still retract to a horizontal position.

Q. My garage has very little space (headroom) above the door. What is the minimum headroom required to operate a sectional door?

A. Standard headroom applications require 12" to 18" of space between the bottom of the opening header and the unobstructed ceiling. However, We specialize in custom-built applications. A variety of special track options are available and make it possible for many unusual garages to be fitted with doors. By using low-headroom track, it is possible to install a door in an area that has as little as 6 1/2" of headroom.

Other special track applications include:
1) Vertical lift track, for use in situations where the ceiling is extremely high and the garage door has room to lift straight up.
2) Follow-the-roofline track, which is used when the ceiling of the garage is pitched at the angle of the roof, making it desirable for the door to follow the same angle, thus providing additional overhead room.
3) Hi-lift track, which is used when the ceiling is unusually high, but the door must still retract to a horizontal position.

Q. I'd like windows, but I'm concerned about security?

A. Garage door windows are small and high off the ground. Most likely there are many other, easier points of entry around your home for a thief to gain access. We also have an optional Obscure Glass (frosted) that will allow light to pass but can not be seen through.

Q. How do I know if my door is properly balanced?

A. There are several tests you can perform to tell if your door is balanced. Before testing your door, disengage you electronic opener.
1) Raise your door in 1' increments, and the door should stay in place.
2) When you lower the door, the door lowers in a controlled manner and doesn't slam down.
3) When you raise the door, the door rises at a controlled pace.
4) When the door is fully-raised in the open position, the bottom of the door should be aligned with the bottom of the header of the door opening.

Q. Do I need a lock on my garage door?

A. If an electric garage door opener has been installed on your door, it may not be necessary to have a lock. Newer electric openers function as the lock, making it improbable that an intruder would be able to lift your door from the outside. If you have an older opener, check to see if your door can be lifted from the outside.

DASMA, the trade association for the garage door industry, discourages homeowners from attaching a lock when an opener has been installed, because too frequently, a child or other family member will accidentally lock the door. If someone then tries to open the door using the electric opener, the opener will pull against the lock causing the door to be damaged.

Q. What type of care and maintenance is necessary for my Amarr steel door and hardware?

A. We recommend that you wash your steel door a minimum of one (1) time per year with: (a) One cup of Tide® (or other common detergents which contain less than 0.5% phosphate), dissolved into five gallons of warm water. NEVER BLEND CLEANSERS OR DETERGENTS WITH BLEACH.

The use of a well-soaked cloth, sponge, brush (with very soft bristles) or low pressure spray washer is recommended. Once the door is washed, thoroughly rinse with clean water to eliminate the possibility of residue.

In addition, lubrication of springs and hinges is recommended on a yearly basis. Visually inspect springs and cable for wear and binding once each year and contact us if damage is suspected. Do not attempt to remove, repair or adjust springs. HIGH SPRING TENSION CAN CAUSE SERIOUS INJURY OR DEATH.

Q. What is a carriage house door?

A. A Carriage House door is a type of garage door that replicates the look of doors found on carriage houses in the early 19th and 20th Century. We offer a variety of striking carriage house designs made from three different materials, steel, wood and wood composite. All of our Carriage house doors have the look of authentic carriage house doors with the remarkable up-and-down function of today's modern garage door.

We offer stamped-steel carriage house doors in the Classica Collection and Oak Summit Collection that eliminate a homeowner's concern of misaligned trim overlays. JELD-WEN carriage house doors in the Estate and Carriage House Collections are made from environmentally friendly, recycled wood fibers that are virtually impervious to climate changes and resistant to cracks, splits, rot and will not rust. Lastly, We offer beautiful, natural wood carriage house doors custom made to your specifications.

Q. What is Wind Load? And how do I know if my garage door needs to be a Wind Load door?

A. If you live in an area that is prone to hurricanes and windstorms, you may need a garage door that is engineered to meet strict building code requirements for high winds. We can determine the appropriate Wind Load door for your area. We have Wind Load approved garage doors for practically every door that we offer. A Wind Load door is simply an upgraded version of a door that has been reinforced specifically to meet the building codes in your area.