FAQs

For most people, the installation of a garage door is not a do-it-yourself job. A garage door is the largest moving object in your home and, because of the large number of small parts, installation of a garage door is highly technical. Connecting the springs can be particularly dangerous and proper installation is critical to the performance of your door.

Professional garage door dealers/installers can typically install a door in a few hours and are careful to make sure safety requirements are met. Installations by most homeowners typically span several days, cause a great deal of frustration and usually aren’t the worth the trouble. In addition, incorrect installation can void certain warranties, so we recommend a professional handle the job for you. One of the other services a professional garage door dealer/installer can provide is the disposal of your old door, if you are replacing a door.

No. When comparing strengths of steel, remember: the lower the gauge number, the thicker (and stronger) the steel.

A garage door opening is very large. Insulated doors will help to reduce the transfer of heat or cold air into your garage. This is important for a number of reasons:

  1. If your garage is attached to your home, air in the garage can travel through the doorway to your living area.
  2. If you use your garage as a workshop, your comfort will be a top priority.
  3. If your garage is below another room in your home, air can travel through the ceiling of the garage into the floor of the room above. An insulated door will keep temperatures in the garage fairly stable to reduce the temperature fluctuation in the room above.
  4. An insulated door is generally quieter and has a more attractive interior than a non-insulated door.

In the event that an electric opener is installed, the top section of the garage must be reinforced with a strut or angle iron spanning the length of the top section. You will also need a receptacle within 4 to 6 feet of the opener (depending on model). Use of an extension cord is a violation of the electrical code and highly discouraged.

Yes. We can install a sectional door for you by installing track and springs to accommodate a sectional door. Depending on the construction of your garage, other modifications might be necessary. We can evaluate the job prior to installation, so that any required modifications can be performed.

Yes. Our steel doors are pre-painted with a factory-applied, baked-on coating that is suitable to be repainted. Our doors will accept a wide variety of commercially-available latex exterior paints, when applied in accordance with the paint manufacturer's recommendations. Do not use oil-based paints. We strongly recommend using the highest quality paint available.

Yes. We offer residential doors in widths between 6' and 20' in two-inch increments and in heights between 6'6" and 12'.*

*Not all door models are available in this range of widths.

Standard headroom applications require 12" to 18" of space between the bottom of the opening header and the unobstructed ceiling. However, we specialize in custom-built applications. A variety of special track options are available and make it possible for many unusual garages to be fitted with doors. By using low-headroom tracks, it is possible to install a door in an area that has as little as 6 ½" of headroom.

Other special track applications include:

  1. Vertical lift track, for use in situations where the ceiling is extremely high and the garage door has room to lift straight up.
  2. Follow-the-roofline track, which is used when the ceiling of the garage is pitched at the angle of the roof, making it desirable for the door to follow the same angle, thus providing additional overhead room.
  3. Hi-lift track, which is used when the ceiling is unusually high, but the door must still retract to a horizontal position.

Garage door windows are small and high off the ground. Most likely, there are many other, easier points of entry around your home for a thief to gain access. We also have an optional Obscure Glass (frosted) that will allow light to pass, but can not be seen through.

There are several tests you can perform to tell if your door is balanced. Before testing your door, disengage you electronic opener.

  1. Raise your door in 1' increments, and the door should stay in place.
  2. When you lower the door, the door should lower in a controlled manner, not slam down.
  3. When you raise the door, the door should rise at a controlled pace.
  4. When the door is fully raised in the open position, the bottom of the door should be aligned with the bottom of the header of the door opening.

If an electric garage door opener has been installed on your door, it may not be necessary to have a lock. Newer electric openers function as the lock, making it improbable that an intruder would be able to lift your door from the outside. If you have an older opener, check to see if your door can be lifted from the outside.

DASMA, the trade association for the garage door industry, discourages homeowners from attaching a lock when an opener has been installed, because too frequently, a child or other family member will accidentally lock the door. If someone then tries to open the door using the electric opener, the opener will pull against the lock causing the door to be damaged.

If you live in an area that is prone to hurricanes and windstorms, you may need a garage door that is engineered to meet strict building code requirements for high winds. We can determine the appropriate Wind Load door for your area. We have Wind Load approved garage doors for practically every door that we offer. A Wind Load door is simply an upgraded version of a door that has been reinforced specifically to meet the building codes in your area.

Usually, yes. Hörmann has various colors to choose from in the steel door series which comes with a high quality, two-coat finish paint system inside and out; however the doors can still be painted. The door should be painted with a high quality exterior latex paint. The surface must be cleaned prior to painting to ensure paint adhesion. Hörmann doors do not require a prime coat unless the steel has been damaged into the galvanizing. Hörmann does not recommend painting the high density polyethylene door, Sirius 6200 and H-600V. For further information, consult the installation instructions supplied with the door.

Yes. Hörmann recommends that you follow the maintenance procedures recommended with the installation instructions that came with your door. If you do not have the maintenance instructions that come with the door, then follow the Door & Access Systems Manufacturer Association's Automatic Garage Door Opener and Garage Door Safety & Maintenance Guide by going to www.dasma.com.

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Elite Garage Door Service, Inc. is the Carolinas’ premier source for residential and commercial garage doors, garage door openers, and dock equipment.

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